1. GENERAL PROVISIONS

1. These General Terms and Conditions of Service (GTCS) define the terms under which the RYWAL RHC Service Center performs repair, maintenance, inspection, installation, and commissioning services for devices, as well as training on the use of such devices.
2. Repair services are divided into warranty and post-warranty services.
   • Warranty services are provided for products under the MOST brand and for devices from manufacturers for whom we are an Authorized Service Center. Acceptance of warranty repair requires verification of the purchase or production date.
   • Post-warranty services are provided for MOST brand devices and for devices from manufacturers for whom RYWAL RHC is an Authorized Service Center, once the warranty period has expired or if the customer has lost warranty rights.
3. Repairs of other devices may be carried out based on the technician's expertise and at the customer's own risk.
4. The procedures for service requests and the method of service delivery are the same for both warranty and post-warranty services.
5. Conditions specified in an individually signed written agreement with the customer take precedence over these GTCS.
6. Detailed rights and obligations of the Guarantor and the Purchaser are specified in the Warranty Card.
7. The scope of maintenance activities is described in the User Manual.

2. SERVICE REQUEST PROCEDURE

1. The service process begins with the customer submitting a service request. Requests can be made in person, by phone, or via the online form available at serwis.rywal.com.pl.
2. Repairs may be conducted on-site or at the service center, depending on the type of fault and device. For warranty repairs at the service center, transport costs are covered by the guarantor. For post-warranty repairs, the customer bears the transport costs.
3. The service request must include the device information: type, serial number (s/n), description of the fault, and customer contact details.
4. The device must be complete; e.g., welding equipment must include the welding torch, stud welding machines must include the gun, and electrode grinders must include the electrode holder.
5. Requests submitted after 4:00 PM on business days or on weekends/holidays are considered submitted at 8:00 AM on the next business day.
6. A Service Request Document (SRD) is created for each repair. It is issued upon physical receipt of the device and includes confirmation of receipt, fault description, a list of additional equipment, actions performed, a list of replaced parts, and a post-repair functionality assessment. The customer confirms handover and collection of the device. A copy is provided to the customer.

3. SERVICE EXECUTION PROCEDURE

1. Within 48 hours of receiving the device, the service center must evaluate the request and inform the customer of the repair status. For paid repairs, a cost estimate is provided. Submitting a device for repair implies consent to a paid assessment (PLN 300 net + VAT for welding devices, PLN 50 net + VAT for gas accessories and torches). The fee is charged only if the customer cancels the repair.
2. If additional faults are found increasing the cost by more than PLN 100 net, the customer will be informed via email. Costs up to PLN 100 net do not require customer approval.
3. If the customer cancels the repair, they are responsible for the cost of ordered parts, which are returned to them.
4. All service activities are performed with due diligence, in accordance with technical knowledge and the manufacturer's guidelines.
5. RYWAL RHC strives to complete repairs as quickly as possible.
6. The maximum repair time is 14 days for domestic devices and 30 days for imported devices.
7. A replacement device of similar specifications may be provided during repairs. If the repair is on time, this is a paid rental; if delayed due to the service center, the rental is free. A loan agreement is signed in each case.
8. A paid repair is concluded with an invoice issued to the customer.
9. Used parts and fluids are disposed of by the service center. In post-warranty repairs, they remain the customer's property and are returned upon request. This must be noted in the SRD.

4. WARRANTY FOR SERVICES

1. The warranty for service is 3 months and covers the work performed and parts used. Exceptions include Lorch parts, which have a 6-month warranty.
2. In addition to warranty, services are also subject to statutory liability (warranty for defects). For consumers, a one-year warranty applies for used devices under the Civil Code (Art. 556, 557 §1, 568).
3. The warranty for B2B services is excluded.
4. If the same faults reoccur repeatedly, the service center may refuse further repairs and refund the last service payment.
5. The statutory warranty may be excluded entirely if the customer provides used or non-original parts or selects them without the service provider’s input. This will be noted in the SRD.
6. The warranty applies only to the scope of the performed repair.
7. For repeated replacement of a part under warranty, a new warranty period starts. For statutory warranty, the period continues.
8. The warranty and statutory warranty do not apply to faults resulting from user negligence, mechanical damage, improper working conditions, or misuse contrary to the user manual.

5. FINAL PROVISIONS

1. Devices are returned only upon presentation of the original Service Request Document (SRD) issued upon device drop-off.
2. Complaints must be submitted immediately upon identifying nonconformity with the service request. The service center must respond within 14 days. Failure to do so results in automatic acceptance of the complaint.
3. In matters not regulated by these General Terms and Conditions of Service, the provisions of the Civil Code apply.

Effective as of: May 30, 2025